Refund Policy


Special Condition for tours that require an Airline ticket: When a client cancels a tour that requires an airline ticket, the ticket price is non-refundable and will be forfeited.

Cancellation of Private Groups: Please refer to the cancellation conditions on the individual quotation contract.

Cancellation of a scheduled tour booking must be made in writing and is not effective until such written cancellation is received and acknowledged by Xplore Albania.

No cancellation fee is applicable to tours cancelled more than 60 Days before Date of Departure (excluding the non-refundable airline ticket)

Should a Client cancel a booking 60 days or less prior to the date of departure of the tour for any reason (except due to death or hospitalization), the client shall be liable to pay a cancellation penalty. The cancellation penalty is calculated by having regard to the nature of the booking, length of notice of cancellation and reasonable potential to find alternative customers. Having regard to the aforementioned factors, the following percentages may be forfeited by the customer in respect of the arranged tour price due to a no-show based on the number of days between receipt of the cancellation notice and the date of the departure:

  • More than 60 Days: No fee applies (unless airline ticket has been booked – which is non-refundable)
  • 30 – 60 Days: 20% of the tour price is held as cancellation
  • 10 – 29 Days: 50% of the tour price is held as cancellation
  • 0 – 9 Days: 90% of the tour price is held as cancellation

All cancellations need to be made in writing and confirmed by the Reservations Team by email. The above mentioned cancellation fees are applicable to any pre-booked or pre-paid Activity Packages which will also be charged if a tour is cancelled.

The Company reserves the right, at any time and for any reason, to cancel the tour on notice to the client. In such event, the Company shall refund the tour price to the client. It is recorded that refund of the tour price as aforesaid shall be the Company’s sole responsibility to the client, and no claim for any damages, howsoever arising, shall accrue against the Company by reason of a cancellation of the tour.

The client acknowledges that the tour is subject to a minimum booking of 4 passengers (including the client). If the minimum booking is not obtained, the Company reserves the right to cancel the tour and refund the tour price to the client, in which event the client shall (for the avoidance of doubt) have no claim for any damages against the Company.